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RETURNS & REFUNDS

Return of products by you:

We will accept the return of the products, provided such return is for products that are defective, wrongly delivered, wrong product, damaged during transit, incomplete package etc. subject to the condition that we are informed about such discrepancies within 24 hours from the date of receipt of the product and provided that the products are returned in their original condition. However, in case of transit damages, the issue has to be reported within 24 hours, after which we may not be able to accept the complaint.

All products listed on our website can be returned subject to the following conditions:

Product condition: a product cannot be returned unless it is a defective, expired, faulty or damaged.

Products should be returned in the original condition user had received them. please understand that Frozen Basket cannot accept returns under the following instances:

  • (i) Damages due to mishandling of product;
  • (ii) Products with tampered or missing labels;
  • (iii) Any product that is returned without all original packaging, original invoice and all other items originally included with the product(s) delivered.

If the customer has been charged for a product which has not been delivered, Frozen Basket shall refund the customer the value of the product as originally charged to the customer.

If a customer is charged more than the value of a product, Frozen Basket shall refund to the customer the difference.

Any refunds to be made on cash on delivery orders will be transferred to the user’s e-wallet which can be used to make future purchases.

Refunds:

Refunds for user’s order returns / cancelations / updates will be processed in following manner:

  • 1. In Case of Entire Order Getting Cancelled or Returned:
  • a. Prepaid orders - the amount paid by credit card, debit card, net banking, online wallet and reward points will be paid back in respective tender in which amount was paid by user. The amount paid by reward points and gift cards will be credited to user’s store wallet.
  • b. CoD orders - the amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy.
  • c. Delivery charges will be also refunded to user.
  • 2. In Case of Partial Return:
  • a. Prepaid orders - the amount paid by credit card, debit card, net banking, and online wallet will be paid back in respective tender in which amount was paid by user. The amount paid by reward points and gift cards will be credited to user’s store wallet.
  • b. CoD orders - the amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy.
  • c. Delivery charges will not be refunded to user.
  • d. If a product is returned and user order value goes below minimum order requirement of Rs.1000/-, user will not be assessed an additional delivery/ packing fee of Rs.30/-.

Please note card refunds in case of prepaid orders may take up to 15 business days for user’s bank to complete, depending on their processing time. this can vary greatly between card issuers, and spar shall not be liable for any delays in refund by card companies. Frozen Basket offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with internet infrastructure currently available and working days/holidays of financial institutions.

You Agree and Confirm:

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Frozen
  • Basket for redelivery shall be claimed from you.
  • That you will use the services provided by the site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the site.
  • You will provide authentic and true information in all instances where such information is requested of you. Frozen Basket reserves the right to confirm and validate the information and other details provided by you at any point of time. if upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the services and / or other affiliated websites without prior intimation whatsoever.
  • That you are accessing the services available on this site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this site.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. by placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.

Should user receive an item that is not in perfect condition please contact Frozen Basket immediately at care@frozenbasket.com and arrange for the faulty product to be returned to Frozen Basket.

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